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Remote Assistance

Microsoft Windows Server Care Plans

Microsoft Windows Server Care Plans

Databranch offers two different levels of service plans: Proactive and Comprehensive Care. Below is a table outlining the differences in the scope of services. Please contact us with questions and we’ll help you identify the service(s) that fit your needs the best:

MS Windows Servers (Physical or Virtual)	Proactive Care	Comprehensive Care
Alert to one Customer Contact	P	P
Monitor	P	P
- Monitor
- Device Availability
- Disk
- Memory/CPU Utilization
- Event Logs
- Printer Services
Monthly Report	P	P
Patch Management	P	P
Back Up Management and Troubleshooting & Monthly Testing	P	P
CIO & Engineering Analysis Meeting	Quarterly	Monthly
Remote Support: Unlimited 8×5; Onsite Support, As Needed	-	P (2 contacts)
Scheduled Monthly Maintenance	P	P
Emergency 24 x 7 Support	Optional	Optional
Spyware & Anti-Virus Provision & Management	-	P
Asset Management & Reporting	-	P
User Account Administration	-	P
File Sharing Permission Administration	-	P
Management of Software License and Contract Renewals	-	P
Hardware & Software Vendor Management	-	P

Learn more about Proactive Care vs. Total Care for Microsoft Windows servers, desktop PCs & printers.

Cloud Computing

Although the cloud is not a new term in the IT industry, many companies and SMBs are still not aware of or using the cloud.

Networking Design & Implementation

Whether you’re looking for LAN, WAN, SAN, VOIP, or wireless, we’ve got the networking solution for you.

Network Management

Databranch Network Management solutions allow for centralized management of your desktops and servers.

Network Monitoring

Keeping sensitive data and critical tech safe from cyberattacks is crucial for businesses like yours.

Office 365 Support

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Network Storage Solutions

The amount of electronic data stored by companies like yours more than doubles every year.

Server Platforms

Databranch offers a group of experienced and certified Networking Consultants for the selection, design, installation, and maintenance of the infrastructure of your business: the Server Platform.

Structured Cabling Installation

New businesses considering how to set up their IT infrastructure can greatly benefit from a Structured Cabling System.

Virtual Desktop Solutions

Databranch’s Virtual Desktop architecture represents the migration of processing, applications and data from desktop computers to the data center – either in-house or hosted in the cloud.

According to industry leader and Databranch partner VMware, about 70% of a typical IT budget in a non-virtualized datacenter goes towards just maintaining the existing infrastructure, with little left for innovation.

VoIP stands for Voice over Internet Protocol. That means routing your calls over the Internet versus landline-based telephone lines.

Wireless Network Installation

Once a luxury, wireless networks are now a necessity, with the benefits it can provide for any type of office or business.

If you’re like most businesses today, your network is managed by reacting to problems and “putting out fires.”

We live in a world of ever-changing devices, software, and data.

Remote Monitoring

Would you like to anticipate problems before they occur? How much does downtime cost you? How long does it take before you know something goes down?

Save time and money with DataGuard Remote Assist, powered by ConnectWise Control. Remote Assist is like having a virtual IT assistant on-site for help when you need it.

Managed Firewall

Without a firewall, computers and data are accessible to attacks, theft, and destruction via the internet. Having a solid business network security plan in place can protect you from these threats.

Email Management

Traditional anti-spam solutions often involve costly on-site hardware and software and are expensive to manage, maintain, and upgrade.

Server Management

Managing servers can be a difficult and time-consuming responsibility, even for the most experienced technician.

Patch Management

We know that rolling out software updates throughout an organization can be extremely time-consuming.

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